What is VaultX?

VaultX is the ultimate platform designed to allow people to visualize, manage, securely store and trade their high-value assets within fortified, bank-grade security protocols. Users enjoy the convenience of tracking and exchanging all their physical and digital assets on one single platform.
The platform caters to diverse asset classes, from traditional investments like stocks, bonds, and real estate to alternative assets such as cryptocurrencies, precious metals, wine & spirits, art, watches, and collectibles, offering a comprehensive solution for modern investors and collectors alike.

How do I register on VaultX?

Registering on VaultX is a fast and easy process. Here's a simple guide to get started:

1. Visit the VaultX website and click on the "Sign up" button then, enter your email, and create a password

2. You'll receive a confirmation email shortly after. Simply click on the verification link provided to confirm your account.

3. After verifying your account, you'll need to complete your profile by providing additional details:

a. Enter your name and last name.

b. Choose your preferred currency from Swiss Franc, US Dollar, or Euro. You can change this later if needed.

How can I change my currency on VaultX?

To change the main currency in your VaultX profile, simply email us at contact@vaultx.ch with your request. We're here to help!.

How can I change the language settings on VaultX?

At the moment, we only offer English as a language option. However, our team is working diligently to bring you more language choices soon!

What should I do if I'm having trouble logging into VaultX?

If you're experiencing difficulty logging into VaultX, here are some steps you can take to troubleshoot the issue:

1. Double-check your credentials: Ensure that you're entering the correct email address and password associated with your VaultX account. Pay attention to any uppercase or lowercase letters and special characters.

2. Reset your password: If you're unable to log in due to a forgotten password, click on the "Forgot Password ? " link on the login page. Follow the instructions to reset your password. You'll receive an email with further instructions on how to create a new password.

3. Clear browser cache and cookies: Sometimes, stored browser data can cause login issues. Try clearing your browser's cache and cookies, then attempt to log in again.

4. Try using a different browser or device: If the issue persists, try logging in from a different web browser or device to see if the problem is browser-specific.

5. Contact support: If you've tried the above steps and still can't log in, please contact our support team for further assistance. Please provide them with specific details regarding the problem you're facing. You can contact our support team directly via email at contact@vaultx.ch. Rest assured, our team will work diligently to help resolve your login issues promptly.

What should I do if I forget my password?

If you forget your password, don't worry! Simply click on the "Log in" button on the VaultX website and then select the "Forgot password?" option. Enter the email address associated with your VaultX account, and we'll promptly send you instructions to reset your password.
If you encounter any issues, such as not receiving the email or if the problem persists, please contact our support team for further assistance at VaultX

Can I use VaultX offline?

No, VaultX requires an internet connection to access its features and functionalities. While you cannot use VaultX offline, the platform is designed to provide a seamless online experience, allowing you to manage your assets securely from anywhere with an internet connection.

Is VaultX available on mobile devices?

Yes, you can access VaultX from any mobile device with an internet connection. While VaultX does not have a dedicated mobile app yet, the platform is fully optimized for mobile use. This ensures that you can easily navigate and utilize VaultX's features on smartphones and tablets, providing flexibility and convenience for managing your assets on the go.

What types of assets can I manage within VaultX?

VaultX offers a comprehensive platform designed to manage a diverse range of assets, both digital and physical, providing users with extensive control over their wealth. Here are the main asset classes currently supported within VaultX:

1. Art

2. Bank accounts

3. Cash

4. Collectibles

5. Cryptocurrencies

6. Financial assets

7. Luxury goods

8. NFTs

9. Precious metals

10. Real estate

11. Vehicles

12. Watches

13. Wine & Spirits

14. Other assets

Our platform is committed to continually enhancing its capabilities, including the addition of support for new asset classes and features in future updates.

To add assets to your VaultX portfolio, follow these easy steps:

VaultX offers a comprehensive platform designed to manage a diverse range of assets, both digital and physical, providing users with extensive control over their wealth. Here are the main asset classes currently supported within VaultX:

1. Log in to your VaultX account or create one if you haven't already.

2. Once logged in, find and click on the "Add Asset" button located on the top bar of the platform.

3. Choose your upload method:

a. Automatic sync: We're excited to let you know that more asset classes will soon support automatic syncing of your assets from wallets and other direct integrations. Stay tuned for these updates!

b. Add manually: If you prefer manual entry, input the relevant details of your asset into the provided fields.

c. Import CSV file (coming soon): Alternatively, you can import a CSV file containing a list of your assets. The system will automatically save the information from the file and add your assets to your portfolio.

4. Once added, your assets will be saved to your portfolio. Manage them easily by clicking on each asset to add or edit further details as needed.

What are the differences between manual addition and automatic sync?

1. Manual addition: This method involves entering asset details manually into your VaultX account. You provide the necessary information for each asset, such as its name, type, quantity, and value. Selected asset classes will show you the option for an automatic pricing tracker, even when you add the asset manually (for example precious metals).

2. Automatic sync: The automatic sync allows you to onboard your asset via direct connections and/or by adding your wallets.

What information can I add to my assets?

When adding assets to your VaultX portfolio, you have the opportunity to provide detailed information that enhances the management and understanding of each asset. Here's an overview of the different sections where you can input relevant data:

1. REQUIRED FIELDS: Fill in the information that serves as the foundation for your asset profile. These mandatory fields typically include item name, type, and purchase price, ensuring basic identification and categorization of the asset.

2. DETAILS: Provide additional details specific to the asset type. This section allows you to input information such as purchase date, current price, country of origin, artist/manufacturer, production year, material, color, dimensions, and acquisition source. The details section offers flexibility to capture relevant information tailored to each asset.

3. CONDITION: Describe the condition of the asset in detail. You can include observations about any signatures, labels, markings, areas of damage, or restoration history. This section provides insights into the current state of the asset, aiding in its assessment and maintenance.

4. NOTES: Add any supplementary notes or comments related to the asset. This space allows for additional context or details that may not fit into other sections. You can include information regarding the asset's history, significance, or any other relevant details.

5. UPLOAD PICTURES: Attach images of the asset to visually represent its appearance. Uploading pictures helps in visually documenting the asset and provides a visual reference for identification and verification purposes.

6. UPLOAD DOCUMENTS/PAPERS/CERTIFICATES: Upload any supporting documents such as certificates of authenticity, provenance, or documentation related to the asset's ownership or history. This feature allows for secure storage and easy access to important paperwork associated with the asset.

7. UPLOAD INSURANCE POLICIES: Upload insurance documents that are relevant to the asset. This section enables users to store insurance policies or certificates related to the asset's coverage, ensuring comprehensive documentation and protection.

By providing comprehensive information in these sections, you can effectively manage and track your assets within VaultX.

Is there a limit to the number of assets I can add to my portfolio?

VaultX does not impose a limit on the number of assets you can add to your portfolio. Whether you have a diverse portfolio with numerous assets or a smaller selection, VaultX provides the flexibility to accommodate your investment needs.

Are there tools for automatically estimating the value of my assets?

Yes, VaultX offers tools for automatically estimating the value of your assets. Our platform leverages advanced algorithms and market data to provide real-time valuation estimates for various asset classes. These valuation tools help you track the performance of your investments. Additionally, VaultX continuously enhances its valuation capabilities to ensure accurate and reliable asset valuation for our users.

How secure is VaultX?

VaultX employs encryption and SAML 2.0 for SSO, ensuring robust security measures for your data. Additionally, we adhere to industry-standard encryption protocols, undergo regular security assessments, and implement strict access controls to safeguard user data, as outlined in our privacy policy.

Is my data and information kept private on VaultX?

Yes, your data is kept private and handled responsibly, adhering to Swiss and EU laws and our privacy policy. We prioritize data privacy and confidentiality, securely storing your data and protecting it against unauthorized access. Our strict privacy policies and compliance with relevant data protection regulations ensure the confidentiality of your information.

Where is my data stored?

Your data is stored securely in VaultX's highly protected servers, which adhere to industry best practices for data storage and security. We store and process your data primarily in Switzerland and the EU, ensuring compliance with data protection regulations and taking appropriate measures to adequately secure your data, as outlined in our privacy policy.

How do I contact VaultX customer support?

To contact VaultX customer support, you have several options:

1. Email: Send us an email at contact@vaultx.ch, and our support team will promptly assist you with any queries or issues you may have.

2. Help Section: Access the "Settings" section from your profile and navigate to the "Help" section in the right menu. Here, you can access resources such as the FAQs, the guided tour (coming soon), and the "Contact us" option.

3. Social Media: Reach out to us on our social media platforms. Our team is available to provide support and assistance through these channels as well.

When can we expect the trading and vault feature to be available?

We are continually enhancing and expanding our platform to offer new features and functionalities. While we do not have specific dates for the release of trading and vault features, we are actively working on developing and implementing these features. Stay tuned for updates on our roadmap and to trade any of your collectibles without ever moving them.